Clapham Removals Terms and Conditions

These Terms and Conditions set out the basis on which Clapham Removals provides moving and related services to customers in the UK. By making a booking, confirming an estimate, or allowing our team to begin work, you agree to these terms. They are designed to make the removal service clear, fair, and efficient for both parties. If any part of these terms is unclear, the customer should raise the issue before the service begins. In these terms, references to we, us and our mean Clapham Removals, and references to you and your mean the customer receiving the service.

These terms apply to domestic and commercial removals, item loading and unloading, furniture handling, packing assistance, storage-related movements where agreed, and any additional services expressly stated in the booking. Any variations must be agreed in writing or confirmed by us in a durable form such as email or text. A booking is not final until we have received the required information, confirmed availability, and accepted the job. The exact scope of the removal service will depend on the items listed, access conditions, parking arrangements, and any special handling requirements disclosed by you before the moving date.

By instructing Clapham Removals, you confirm that you are authorised to arrange the move for the relevant property, premises, or goods. You also confirm that all information supplied is accurate and complete to the best of your knowledge. If the details you provide are incomplete or incorrect, we may need to revise the quote, change the schedule, or withdraw from the job where necessary. These terms should be read alongside any written estimate, job confirmation, or supplementary agreement that applies to your move.

Bookings may be made by phone, email, online enquiry, or any other method we make available from time to time. Once we have gathered the necessary details, we may provide an estimate or fixed price based on the information supplied. In some cases, we may ask for photos, an inventory, access notes, or a site visit to assess the work properly. A quote is usually based on the volume, weight, complexity, distance, and likely time required. If the job changes before the moving date, the final price may also change to reflect the revised scope of work.

We reserve the right to decline or amend a booking where the requested work falls outside our service capability, poses an unacceptable risk, or would breach applicable law or safety requirements. Once the booking is accepted, we will usually confirm the date, approximate arrival window, the agreed service, and any special conditions. It is your responsibility to check all booking details carefully. If you notice an error, you must notify us promptly so that corrections can be made before the move starts.

To secure a date, we may request a deposit or advance payment. Any deposit amount and whether it is refundable will be explained at the time of booking. Where no deposit is taken, your booking remains subject to our confirmation and to the continuing accuracy of the information provided. If you fail to respond to reasonable requests for information, access details, or confirmation of changes, we may treat the booking as cancelled by you. We may also reschedule if operational or safety concerns make the original arrangement impracticable.

Payment terms will be confirmed in your estimate or booking summary. Unless otherwise agreed, invoices are payable on completion of the service, or before unloading where prepayment has been required. We accept payment by the methods stated at booking, and you must ensure funds are available on the due date. If payment is made by bank transfer, cash, card, or another approved method, it must be for the full amount due unless a written agreement states otherwise. Any charges for failed payments, chargebacks, or bank-related issues may be added where permitted by law.

If the job takes longer than anticipated because of factors beyond our control, such as restricted access, delays in gaining entry, undeclared items, or additional handling requests, we may charge extra on a fair and proportionate basis. Additional charges may also apply for waiting time, parking penalties caused by unsuitable arrangements, specialist lifting, disassembly, packing materials, or disposal services requested during the job. We will aim to explain any extra cost as soon as reasonably possible. The customer remains responsible for ensuring the service is suitable for the property, route, and item types involved.

Any estimate we provide is based on the details known at the time. If the work is provided on a time-and-materials basis, the final cost may vary according to the actual time spent and any agreed extras. If a fixed price has been agreed, it applies only to the services and conditions specified in the booking. A fixed price may be revised if there is a material change in the volume, access, distance, dates, or complexity of the move. We will act reasonably and in good faith when reviewing any revised charge.

Cancellations and postponements must be made as soon as possible. Where you cancel before the job begins, we may retain all or part of any deposit to cover administrative work, reserved time, and any non-recoverable costs, depending on how much notice was given. If you postpone a booking, we will try to offer a new date, but availability cannot be guaranteed. A postponed booking may be treated as a cancellation if no suitable alternative date is available or if the new date is declined by you. Any cancellation terms described in your booking confirmation take priority where they are more specific.

If you cancel on or after the scheduled start time, or if our team cannot begin because access is denied, items are not ready, the property is unsafe, or you are unavailable, we may charge a late cancellation fee or the full agreed fee where appropriate. We may also recover reasonable costs for work already undertaken, including labour and travel. If we arrive and are unable to complete the service due to circumstances caused by you, this will not normally entitle you to a refund. We will always aim to act fairly and proportionately when applying these charges.

You must ensure that the premises, access routes, and parking arrangements are reasonably suitable for the planned removal service. Items should be packed, labelled, and prepared as agreed. Any fragile, hazardous, or high-value items must be disclosed in advance. You must not include prohibited goods, dangerous materials, illegal items, or anything that may damage property, vehicles, or pose a risk to our staff. If we discover undeclared risks, we may refuse to move those items or suspend the job until the issue is resolved.

We may refuse to handle items that are unsafe, illegal, improperly packed, excessively heavy without suitable access, or likely to cause damage during transit. This includes, without limitation, certain chemicals, gases, fuel containers, asbestos-related materials, weapons, live animals, and perishables, unless specifically agreed in writing and lawfully transportable. Customers are responsible for removing all personal data from electronic devices before the move unless a separate data-handling service has been agreed. We do not accept responsibility for loss arising from your failure to back up data or secure digital content.

Liability is limited to losses directly caused by our negligence, breach of these terms, or failure to exercise reasonable care and skill. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. We are not liable for indirect or consequential losses such as loss of profit, loss of business, wasted expense, or emotional distress, except where such exclusion is prohibited by law. Our liability for any single claim will be limited to the lesser of the value declared in writing by you or the amount recoverable under our insurance and applicable law.

Where items are packed by you, we are not responsible for damage caused by inadequate packaging, pre-existing defects, inherent fragility, or unsuitable containers. Where we pack items, we will use reasonable care and skill, but some goods may remain vulnerable if they have pre-existing weaknesses or if manufacturer instructions are not followed. You should inspect goods at delivery and report any visible damage or shortages within a reasonable time, ideally before our team leaves the destination. Any claim should be supported by evidence, including photographs, a description of the issue, and details of the affected items.

If your booking includes removal of unwanted items, packaging, or household waste, this will only be undertaken where it is lawful and expressly agreed. Clapham Removals will comply with applicable UK waste regulations, including duties relating to the transfer, transport, and disposal of controlled waste. We may require you to identify the type of waste, confirm its source, and state whether any items may contain hazardous components. We reserve the right to decline waste collection if we believe the materials cannot be handled safely or lawfully under the agreed service.

Waste must be correctly described by you. Mixed waste, electrical items, mattresses, furniture, building debris, and recyclable materials may be subject to separate handling rules or disposal charges. We may transfer waste only to authorised facilities or approved third parties, and we may issue or retain records where required by law. You agree not to request disposal of waste in a way that would breach environmental, licensing, or duty-of-care obligations. If we discover prohibited waste after collection has begun, we may stop work and charge any additional costs reasonably incurred.

The customer remains responsible for ensuring that any items handed over for disposal are lawfully owned, not subject to third-party rights, and not contaminated with hazardous substances unless declared in advance and agreed in writing. We do not accept liability for fines, penalties, or enforcement action caused by inaccurate descriptions, hidden contamination, or unlawful waste instructions provided by the customer. If specialist disposal is required, we may arrange this through a suitable authorised provider and charge accordingly. We will aim to minimise environmental impact where reasonably practicable.

We maintain appropriate insurance cover for the services we provide, but insurance does not replace the need for due care by both parties. You should ensure that your own household, contents, business, or goods-in-transit policies remain in place where relevant. If you require a higher level of cover, please declare this before the move so that the available options can be discussed. Any special insurance requirement must be agreed in writing in advance and may affect price, timing, or service conditions.

We will take reasonable precautions to protect floors, walls, door frames, furniture, and items being moved. However, minor scuffs or wear that occur despite reasonable care may not constitute a breach of contract. Damage claims should be reported as soon as reasonably practicable and no later than a reasonable period after completion of the service. We may need the opportunity to inspect the damage, review photos, and consider repair, replacement, or compensation. Where repair is appropriate, we may choose to arrange it rather than make a cash payment.

If any loss or damage is caused by our negligence, our liability will be assessed in accordance with these terms and applicable law. We are not responsible for pre-existing damage, items with concealed faults, or loss caused by events outside our reasonable control. Force majeure events may include severe weather, fire, accident, road closure, industrial action, government restriction, power failure, or similar events. If such an event prevents or delays the service, we will notify you as soon as reasonably possible and may reschedule or cancel without liability for indirect loss.

We may subcontract part of the service where necessary, but we remain responsible for the overall performance of the agreed work, subject to these terms. Any subcontractor used will be required to work to appropriate professional standards. We may update these terms from time to time, but the version in force at the time of your booking will apply to that booking unless a later written agreement states otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. Any notice given under these terms should be sent in the manner agreed for the booking. These terms, together with the booking confirmation and any written estimate or variation, form the entire agreement between the parties concerning the service. You may not assign your rights or obligations without our prior written consent. We may assign or transfer our rights where this does not materially reduce your protections.

Governing law: These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If you are a consumer, nothing in these terms affects your statutory rights. If you are a business customer, additional rights and remedies may be limited to the extent permitted by law and by any separate written agreement.